Purchase window

Refund requests should be reviewed promptly and practically. The final refund window must be confirmed before launch and reflected in Stripe checkout and customer emails.

Suggested launch policy

A practical policy is to allow refund requests within 14 days of purchase when the paid licence was not suitable for the buyer's workflow, subject to abuse review and applicable payment processor limits.

Refund requests should be sent to support@gapmapresearch.com with the buyer email, purchase date, and a short reason.

Licence deactivation

If a refund is approved, any associated paid licence should be treated as inactive for future support and fulfilment. Manual records should be updated outside this website repository.