Refund requests

Refund requests should be sent to admin@gapmapresearch.com with the buyer email, purchase date, Stripe receipt or payment reference if available, and a short explanation. A practical launch policy is to review refund requests made within 14 days of purchase, subject to payment processor limits, abuse review, and applicable law.

When refunds may be considered

Refunds may be considered for duplicate charges, accidental purchases, or verified technical activation failures that cannot be resolved within a reasonable support window.

For issued offline licence files, refund approval is handled through support records and future fulfilment eligibility. GapMap Research Studio does not currently promise remote technical deactivation of an already-issued offline licence file.

Annual subscriptions

Annual subscription cancellation is different from a refund. During beta, cancellation requests should be sent to admin@gapmapresearch.com. Normal cancellation stops future renewal; the already-paid current annual licence term remains usable for that paid term.

Refund requests for renewal charges should be submitted promptly after the charge. Failed, unpaid, or cancelled future renewals do not produce replacement annual licence files.

Disputes and legal rights

If a buyer opens a chargeback or payment dispute, GapMap Research Studio may need to handle the request through Stripe or the payment processor rather than direct email. Nothing in this policy limits rights that cannot lawfully be excluded or restricted.